Question 1

Are my files safe and private?

Accepted Answer

All processing happens on your own server. Your images are never sent to any external service. SnapOtter runs entirely on your infrastructure.

Question 2

Is SnapOtter really free?

Accepted Answer

Yes. SnapOtter is open source under AGPL-3.0 with no hidden fees, no subscription plans, no usage limits, and no premium-only features. A commercial license is available for organizations that need proprietary use.

Question 3

Do I need an internet connection?

Accepted Answer

No. SnapOtter runs fully offline once deployed. No external API calls are made. It works in completely air-gapped environments.

Question 4

Are there any file size or usage limitations?

Accepted Answer

No artificial limits. You can process as many images as you want, at any size. The only constraint is your server's hardware resources.

Question 5

What AI features are included?

Accepted Answer

SnapOtter includes 15 local AI models for background removal, upscaling, OCR, face detection, colorization, noise removal, photo restoration, and more. All models run on your hardware.

Question 6

Does SnapOtter collect any analytics?

Accepted Answer

Analytics is completely optional and disabled by default. If you choose to enable it, SnapOtter collects anonymous usage data and error logs to help improve the software. No personal data or image content is ever collected. You have full control over this in the settings and can disable it at any time.

Question 7

Can I use SnapOtter in my company?

Accepted Answer

Yes. Under AGPL-3.0, you can use it freely as long as you comply with the license terms. For proprietary or closed-source use, a commercial license is available.

Question 8

How do I update SnapOtter?

Accepted Answer

Pull the latest Docker image and restart the container. Your data persists in the mounted volume.

Frequently Asked Questions